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QSM training certification ceremony


The Quality Service Management training participants were officially delivered their certificates during the certification ceremony organized on February 15, 2013 in Ani Plaza hotel.

The extensive training course on quality service management, held from October 13 to December 8, provided an opportunity for labour recruitment professionals both from state and private sectors to come together for 18 webinars to develop their skills and knowledge on international labour recruitment. The aim of the training was to provide a comprehensive and deeper understanding of Quality Service Management in the context of Circular Labour Migration.

Training covered the materials on customer service, quality service principles and standards, it also introduced Philippines’ case as an example of expertise in delivering Circular Labour Migration services.

The training was hosted by International Centre of Human Development (ICHD) in the frames of the project “Strengthening Evidence-Based Management of Labour Migration in Armenia” funded by EU. The training was conducted by MS. Vini Pada Payno from Philippines. Local training coordinators and evaluators were the Umbrella Information Support System for Employment Services Unit (the ULISSES Unit).



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Monitoring of Online Print Media on Sex Selection in Armenia

The current policy brief aimed at analyzing the monitored online print media outlets in cases when they covered the topic of sex selection and articles that were broadly linked to the value of girls and women. The content of web-based media outlets have been scrutinized to identify any statements or reporting that could have had distorted, untruthful or prejudicial elements against women or men. All these aspects were separately analyzed quantified and also handpicked, allowing analyzing the level of stereotypical reporting either as a media intention or as an absence of intention, leading to unobstructed penetration of prejudicial statements widely circulated in the society and back by reinstating the current state of the affairs.

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The publication is available only in Armenian.